Fat Connection

 

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Shipping and Policy

Shipping

All items will be checked and packed in sealed plastic cover before putting into sealed envelope/box.

Orders will be shipped within 3 working days (Monday to Friday) upon receipt of payment. You will be notified once your order has been shipped.

*Orders within Singapore*
You may choose Singpost regular mail or registered mail.

Please note that Singpost regular mail is not trackable, and we will not be liable for lost mail sent using this method.

Registered mail is highly recommended. It is just an additional S$2.24 as compared to regular mail. With registered mail, you are able to track your order and Singpost is liable for missing parcels. Please note that for registered mail, you need to be available to acknowledge receipt for your order and it may take an additional 2 to 4 days for delivery. Please choose the "upgrade to registered mail" option before you proceed to payment.

*International Order*
All orders will be shipped via Singpost's REGISTERED AIRMAIL/SPEEDPOST AIR PARCEL, depending on the total weight of the parcel. Please log in to see accurate shipping while shopping. Tracking numbers will be provided for both methods.

Singpost's REGISTERED AIRMAIL and SPEEDPOST AIR PARCEL use 2 different postage calculation methods. Calculated postage varies depending on the weight of the parcel and the destination, we will choose the more economical one to help our customer save on shipping fee. The shipping fee shown during checkout for payment is based on REGISTERED MAIL. If there is a significant difference in postage paid and the actual postage, the balance will be refunded.

For more details on postage calculation, you may refer to Singpost website for reference:

Oversea Postage rate for AIRMAIL

Speedpost Worldwide (Courier and Air Parcel services)

Please note that Fat Connection is not reliable for the information provided by Singapore Post, the aboves are for reference only.

The parcel should reach you within 8-14 WORKING DAYS. This is just an estimated delivery time and applies only to major cities/office of mail exchange. Please allow more time for destination beyond that.

Refunds and Exchanges

Photos and pictures scanned are provided as true to its form as possible. However, distortions in colour may occur due to displays in different PCs.

Refund or exchange is only accepted if an error is made on our part or your item(s) are found defective upon receipt. In such cases, please contact us within 5 working days and send the item(s) back in their original packaging.

There will be no refund or exchange for PDF patterns. Sewing kits can be refunded or exchanged if it has not been opened.

Privacy & Security

Fat Connection treats all transactions and customers' particulars with the strictest confidence.

Fat Connection collects customer information that you provide to us when you place an order, when you save your information with us or when you participate in a promotion or survey. This is to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We will be responsible for all personal data collected, except for credit card information collected through our third party payment gateway, PayPal, for the purpose of processing payment for products you have ordered and as required by law.

Additional Policies

Fat Connection is not liable for any custom taxes which may be payable at the buyer's end.

Fat Connection reserves the right to change these policies at any time.

FAQs  

What is "Fabric width"?
Fabric width refers to the distance across the fabric perpendicular to the selvedges, not including the selvedges. For Fat Quarter, fabric width will be halved, overall size is usually about 18"x22"/45cm x 55cm.

If I buy more than 1 unit, will my fabric/ribbon be cut as one continuous piece?
For fabric, if "a quarter of a yard(FQ)" is chosen as the basic unit, it will be cut as individual Fat Quarters; if "a half of a yard" is chosen as the basic unit, it will be cut as a continuous piece.
For ribbon and trims, it will be cut as a continuous piece, except for precut pack.

Will there be restock for fabrics?
Usually there won't be restock, as Japan textile manufacturer usually print limited amount of every design, once the quota is reached they will stop printing that design. So do check out the "almost gone" section for fabrics that you like and grab them before they are gone.